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Goodbye Embarq January 24, 2009

Posted by Mitchell in Home.
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****Another Update****

Well I called and cancelled my service.  Sometime on Wednesday the dial tone in my house goes silent and my land phones shall ring nevermore.  The customer service rep was a very nice lady and she was very apologetic about the whole thing so no hard feelings Embarq.  See you around.

****UPDATE****

In response to Joey from Embarq’s response to this post I did some more digging on what was specifically done to my account.  I eventually figured out where they have .pdf versions of the paper bills they used to send that really details all the charges rather than just “Embarq Solutions” and “Local Services”.  By comparing the last two bills I figured out where they messed up.  They were supposed to drop my long distance plan where they automatically charge me $13 per month and just straight bill me for minutes I use (which I didn’t have).  But they didn’t.

If the customer service rep had done what he said he was going to do then my bill would have indeed gone down by $5.87 and this whole situation would have been avoided.  Eh, they still padded my basic service with more crap than I needed so my bill was still more than what I should be paying considering what I actually use.  So, it was just incompetence rather than evil intent.  I’m not nearly as ticked off as I was before.

Your irking me out of my slothfulness was a costly mistake for you Embarq!

****Original rant below****

So sometime last month I got a call from my local telephone company Embarq.  The guy tells me that they were reviewing their customer’s records and noticed that I wasn’t really using my long distance service very much.  Verily so – since my Parental Units moved back to my neck of the woods I don’t make many long distance phone calls.  I just never got around to doing anything about it because I’m lazy.  Anywhoodle the guy talks me into changing my telephone’s service package to one that is more optimized for my usage habits.  I figured this was a very proactive thing for them to do considering the stiff competition for phone services these days and I was looking forward to my new reduced phone bill.  By now you’ve already guessed what happened – my bill went up! Bastards.  Up by seven stinking bucks.  I was already paying more for phone service than I should have been paying considering how little I use it and they had to go and do that.

This is a situation up with which I will not put so I went down to the Verizon store and signed up for a cell phone.  My monthly cell bill will be even cheaper than what I was paying before they screwed with me.  Monday morning I’ll call Embarq and tell them where they can cram their new phone bills from now on.  I hope they really enjoy those seven bucks.  Fuqqers.

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Comments

1. Steamboat McGoo - January 24, 2009

You probably needed a cell phone anyway. (I just got one recently. I hate carrying it.)

But I bet when you bitch at Embugger and drop ’em, they bend over backwards to keep you. If you want to play with them – make them drop a bunch of fees, and THEN fire them.

2. Enas Yorl - January 24, 2009

Ha! You are the master at messing with people McGoo! We’ll see what my mood is come Monday.

3. Steamboat McGoo - January 25, 2009

Enas – it seems that in the last ten years or so I have aged and mellowed to the point that I can calmly “choose my battles” – a skill few young passionate folk possess – and (when choosing to fight) can calmly plan the battle to be a win-win-win really big situation.

“I don’t believe in a no-win scenario.” You can ALWAYS fuck with ’em!

4. Joey - January 26, 2009

Enas,

Sorry to hear about your phone bill going up. I work for Embarq, can I help? Just send me an email with your phone number and I can look into what changes were made, and actually see what we can do about lowering your bill. Just send me an email at Embarq_Joey@embarq.com. You can verify my identity by checking out my Twitter page, http://twitter.com/Embarq_Joey.

Thanks,

Joey H.
Embarq Reach Out
reachout@embarq.com

5. Enas Yorl - January 26, 2009

^Ha! That was fast. Sorry Joey, but I’ve already bought my cell phone and I really don’t need two phone services.

If I were you I’d recommend that your company review its internal policies regarding changing your customer’s plans when those changes result in an increase. There should have been all kinds of red flags raised on this change.

6. Joey - January 27, 2009

Enas,

Thanks for responding. The rep obviously made a mistake when failing to change the LD plan, unfortunately for us, that mistake caused you to disconnect service with us. But anyhow, please let me know if theres every anything I can do to help.

Joey

7. Lemur King - January 30, 2009

So, enas… what I’m getting out of this is that if you have a problem with your provider, you’re better off posting about it rather than talk to a real live stupid-ass customer service person on the telephone you don’t really want anymore. Right?

I don’t even have Embarq – you haven’t swayed me either way – but it is interesting that you get someone to contact you that way.

Anyway, good for you. I’m baffled by the notion that companies are *just now* starting to figure out what they should have followed all along, that you need to work for your customers and if you treat them well they will be loyal to you.

8. EnasYorl - January 31, 2009

Well, here’s the thing. If instead of getting all pissed off immediately I’d just called them I probably would have gotten it straightened out pretty quickly and I have no doubt that they would have credited me the money for the long distance service. But that’s not what I did. The mistake was just enough to get me off my butt and do something that I probably should have done quite some time ago.

And I’m really enjoying my new toy. I never cease to be astonished by the advancements in comunication/information technology that I’ve seen in the last 20 or so years. I remember when just having a telephone answering machine was kind of a big deal.


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